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Most residents satisfied with city services; traffic, streets merit attention

18 Feb 2020 9:49 PM | Anonymous

Most Fort Worth residents are satisfied with city services, although they would like to see more emphasis placed on street maintenance and a continued emphasis on public safety services.

Those are the major findings of the latest community survey, conducted last fall by ETC Institute of Olathe, Kan.

The survey’s purpose was to assess residents’ satisfaction with the delivery of major city services and to help determine priorities as part of the city’s ongoing planning process. Of the households that received a survey, 1,820 completed the survey. At least 200 households were surveyed in each of the city’s eight council districts.

Nearly three-fourths of respondents indicated they were satisfied with the quality of life in Fort Worth.

Major findings:

  • Fort Worth continues to receive high ratings for the overall quality of life and quality of city services. Satisfaction with the city as a place to live, raise children and work is much higher than most other large cities.
  • Satisfaction is high for most city services, but there are some areas where the city can do better. Respondents were most satisfied with fire protection services, parks and recreation, libraries, and water and sewer services. Residents were most dissatisfied with roadway project delivery and street maintenance.
  • City employees get high ratings from residents in all areas of the city. The city functions that residents indicated they contact most often were trash, recycling and yard waste services.
  • Maintenance of streets, public safety and traffic flow are the top priorities to residents. Residents thought the most important transportation service to emphasize was the maintenance of major city streets.

View the complete survey results here.

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